Legal
Privacy Policy
This policy explains how Mectrack collects, uses, stores, and protects personal information when you visit our website or engage with our services.
Last updated: June 5, 2026
Introduction
Mectrack respects your privacy and is committed to protecting personal data in line with applicable laws, including the Kenya Data Protection Act, 2019.
This Privacy Policy applies to information collected through our website, contact forms, client engagements, and related digital channels operated by Mectrack.
Information We Collect
We may collect personal information that you provide directly to us, information generated through your use of our website, and limited technical data required to operate and secure our services.
- Contact details such as name, company, email address, and phone number
- Inquiry and project information submitted through forms or correspondence
- Usage data such as pages visited, browser type, device type, and referral source
- Technical identifiers such as IP address and cookies used for analytics and security
How We Use Your Information
We use personal information for legitimate business purposes related to service delivery, communication, and platform improvement.
- Responding to inquiries and providing requested information
- Delivering, managing, and improving our technology services
- Sending service-related updates where permitted by law
- Monitoring website performance, security, and user experience
- Meeting legal, regulatory, and contractual obligations
Legal Basis for Processing
Where required, we process personal data based on one or more lawful grounds, including consent, contractual necessity, legitimate interests, and compliance with legal obligations.
You may withdraw consent at any time where processing is consent-based, without affecting the lawfulness of processing carried out before withdrawal.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention periods may vary based on the nature of the data, contractual requirements, and applicable regulatory obligations.
Security Measures
Mectrack implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
While we work to maintain strong security controls, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.
You may also have the right to lodge a complaint with a relevant data protection authority. To exercise your rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact Mectrack at info@mectrack.africa or through the contact page on this website.